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Enhance operator efficiency with easy access to knowledge and real-time collaboration

AssetConnect AI assistant provides instant answers using a knowledge base built from previously resolved cases, FAQs and product/support documents.

remote field service community of experts

Enhance operator efficiency with easy access to knowledge and real-time collaboration

AssetConnect AI assistant provides instant answers using a knowledge base built from previously resolved cases, FAQs and product/support documents.

Real-Time Factory Operator Support

Even a small issue that an operator faces in the production line can have a big impact on operational efficiency. The difference between a highly efficient assembly line and a not-so one can be how fast your operators can react to unforeseen circumstances. AssetConnect empowers operators with instance access to knowledge, easy issue reporting and real-time collaboration with quality teams or process experts. With AssetConnect's AI-enabled support platform on mobile and smart glasses, expert help is always available at the operator's fingertips. They can ask questions and get immediate answers, access information such as production instructions hands free with voice commands, and even report issues with voice. Collaborative tools such as live video make it very easy for operators to report issues and avail expert knowledge right from the factory floor.

Hands-free, step-by-step assembly/production instructions

Ask questions and receive answers powered by generative AI

Visual reporting of quality issues with pictures/videos

Real-time collaboration using chat or live video

Hands-free, voice-enabled access with smart glasses

View machine data in real-time with IoT connectivity

How it works

Ask questions and get instant answers from an AI assistant
Access step-by-step production instructions
Visually report quality issues with pictures and video
Collaborate with process/quality experts using chat and live video

Accurate and reliable Answers Instantly

AssetConnect's AI assistant can provide accurate answers instantly using a knowledge base built with previously resolved cases, insights collected from team members, and product/support documentation. Operators can ask questions using voice and get answers via voice hands-free via smart glasses or mobile phones.

Accurate and reliable Answers Instantly

AssetConnect's AI assistant can provide accurate answers instantly using a knowledge base built with previously resolved cases, insights collected from team members, and product/support documentation. Operators can ask questions using voice and get answers via voice hands-free via smart glasses or mobile phones.
real-time support using video questions

Step-by-step instructions for error-free task completion

Operators can just scan a QR or barcode of a machine and get step-by-step instructions with text, audio, images and video for fast and error-free completion of tasks or for troubleshooting an issue. AssetConnect saves all user sessions for training and quality purposes.
self support powered by ai

Step-by-step instructions for error-free task completion

Operators can just scan a QR or barcode of a machine and get step-by-step instructions with text, audio, images and video for fast and error-free completion of tasks or for troubleshooting an issue. AssetConnect saves all user sessions for training and quality purposes.

Report quality issues with images, video and annotations

Today, operators depend on manual processes to report process/quality issues on the factory floor. They lack the right tools to capture and community problems in real-time. AssetConnect addresses this problem by enabling operators to describe issues vividly using pictures or videos with annotations, which are then routed to the right team in real-time.

Report quality issues with images, video and annotations

Today, operators depend on manual processes to report process/quality issues on the factory floor. They lack the right tools to capture and community problems in real-time. AssetConnect addresses this problem by enabling operators to describe issues vividly using pictures or videos with annotations, which are then routed to the right team in real-time.
real-time support knowledge sharing

Collaborate with experts using chat or live video

Issues reported by operators are routed to the right quality/process team member based on the machine type, issue type or location. The operator can then collaborate and exchange information with the expert using their medium of choice such as chat, audio or live video.
When hands-free operation is required, the operator can use RealWear HMT-1 to get instructions or use live video to show the expert what he is seeing. AssetConnect is compatible with RealWear HMT-1, and other smart glasses (such as Vuzix).
real-time remote video & chat collaboration with experts

Collaborate with experts using chat or live video

Issues reported by operators are routed to the right quality/process team member based on the machine type, issue type or location. The operator can then collaborate and exchange information with the expert using their medium of choice such as chat, audio or live video.
When hands-free operation is required, the operator can use RealWear HMT-1 to get instructions or use live video to show the expert what he is seeing. AssetConnect is compatible with RealWear HMT-1, and other smart glasses (such as Vuzix).
Empower your employees and customers with smart AI assistance