Collaborative Field Support with Picture, Video, and Chat

AssetConnect offers a fast and efficient way to support your field teams whether they engineers supporting instrumentation, technicians installing appliances or application scientists working with customers in a lab.
Features
  • Ask questions with pictures and videos
  • Location based question routing and escalation
  • Collaborate with team members to solve issues
  • See what your field team is seeing with live video
  • AI powered chatbot for instant support
  • Instant product and service updates updates

Collaborative Field Support with Picture, Video, and Chat

AssetConnect offers a fast and efficient way to support your field teams whether they engineers supporting instrumentation, technicians installing appliances or application scientists working with customers in a lab.
Features
  • Ask questions with pictures and videos
  • Location based question routing and escalation
  • Collaborate with team members to solve issues
  • See what your field team is seeing with live video
  • AI powered chatbot for instant support
  • Instant product and service updates updates

Mobile Issue Reporting and Tracking

Use the lightweight AssetConnect mobile app to empower your staff to report any quality related incidents within seconds. All incidents are captured and assigned to the right team members for quick resolution. Moreover, AssetConnect’s powerful dashboards and analytics keep help teams proactively ensure high quality standards.
Features
  • Report issues quickly and accurately with pictures and videos
  • Location based question routing and escalation
  • Collaborate with team members to solve issues
  • Role based dashboards
  • Analytics for issue prediction
  • Configurable document library

Mobile Issue Reporting and Tracking

Use the lightweight AssetConnect mobile app to empower your staff to report any quality related incidents within seconds. All incidents are captured and assigned to the right team members for quick resolution. Moreover, AssetConnect’s powerful dashboards and analytics keep help teams proactively ensure high quality standards.
Features
  • Report issues quickly and accurately with pictures and videos
  • Location based question routing and escalation
  • Collaborate with team members to solve issues
  • Role based dashboards
  • Analytics for issue prediction
  • Configurable document library

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