Collaborative Field Support

Collaborative Field Support

AssetConnect offers a fast and efficient way to support your field teams whether they engineers supporting instrumentation, technicians installing appliances or application scientists working with customers in a lab.

Ask questions with pictures and videos

With AssetConnect app, customers or field team can ask questions with pictures or video in seconds. Just point, shoot and ask.

Ask questions with pictures and videos

With AssetConnect app, customers or field team can ask questions with pictures or video in seconds. Just point, shoot and ask.

Location based question routing and escalation

Support requests are routed based on user’s location and support needs to the most qualified support team member. In case a question is not answered, it is automatically escalated based on priority.

Location based question routing and escalation

Support requests are routed based on user’s location and support needs to the most qualified support team member. In case a question is not answered, it is automatically escalated based on priority.

Collaborate with team members to solve issues

Easily add other team members to the conversation to help solve issues fast. All team members can participate in the conversation real-time using web app or mobile app from anywhere

Collaborate with team members to solve issues

Easily add other team members to the conversation to help solve issues fast. All team members can participate in the conversation real-time using web app or mobile app from anywhere

See what your field team is seeing with live video

Support team can video chat live with customers to see exactly what the issue is and solve the issue without all the back and forth email exchanges.

See what your field team is seeing with live video

Support team can video chat live with customers to see exactly what the issue is and solve the issue without all the back and forth email exchanges.

AI powered chatbot for instant support

Support bots can engage customers 24/7 with highly personalized interactions. These intelligent bots can answer support questions, provide product information, lookup order status, provide product recommendations, and much more.

AI powered chatbot for instant support

Support bots can engage customers 24/7 with highly personalized interactions. These intelligent bots can answer support questions, provide product information, lookup order status, provide product recommendations, and much more.

Instant product and service updates updates

Provide proactive support information and product updates anytime using push notifications, email or SMS. The right information provided at the right time means a reduction in support issues.

Instant product and service updates updates

Provide proactive support information and product updates anytime using push notifications, email or SMS. The right information provided at the right time means a reduction in support issues.
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