Creating a direct channel between your key customers using snap support mobile app and make it extremely simple for them to report issues with pictures and videos.
Collaborative Field Support with Picture, Video, and Chat
AssetConnect offers a fast and efficient way to support your field teams whether they engineers supporting instrumentation, technicians installing appliances or application scientists working with customers in a lab.
Features
Ask questions with pictures and videos
Location based question routing and escalation
Collaborate with team members to solve issues
See what your field team is seeing with live video
AI powered chatbot for instant support
Instant product and service updates updates
Collaborative Field Support with Picture, Video, and Chat
AssetConnect offers a fast and efficient way to support your field teams whether they engineers supporting instrumentation, technicians installing appliances or application scientists working with customers in a lab.
Features
Ask questions with pictures and videos
Location based question routing and escalation
Collaborate with team members to solve issues
See what your field team is seeing with live video
AI powered chatbot for instant support
Instant product and service updates updates
Mobile Issue Reporting and Tracking
Use the lightweight AssetConnect mobile app to empower your staff to report any quality related incidents within seconds. All incidents are captured and assigned to the right team members for quick resolution. Moreover, AssetConnect’s powerful dashboards and analytics keep help teams proactively ensure high quality standards.
Features
Report issues quickly and accurately with pictures and videos
Location based question routing and escalation
Collaborate with team members to solve issues
Role based dashboards
Analytics for issue prediction
Configurable document library
Mobile Issue Reporting and Tracking
Use the lightweight AssetConnect mobile app to empower your staff to report any quality related incidents within seconds. All incidents are captured and assigned to the right team members for quick resolution. Moreover, AssetConnect’s powerful dashboards and analytics keep help teams proactively ensure high quality standards.
Features
Report issues quickly and accurately with pictures and videos
Location based question routing and escalation
Collaborate with team members to solve issues
Role based dashboards
Analytics for issue prediction
Configurable document library
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