Transform your customer experience

Predictive analytics

+

Mobile app for customers

Predictive analytics

Mobile app for customers

Provide support before issues arise

AssetConnect's patent pending algorithm predicts potential customer issues before they arise and provides support material, such as FAQ, help documents, videos or user manuals, proactively.

Enable picture or video based questions

With AssetConnect app, customers can ask questions with pictures or video in seconds. Just point, shoot and ask.

Live video chat with customers and field support team

AssetConnect's live video chat feature enables you to see customer issues live regardless the type of smartphone the customer uses. With live video, troubleshoot and resolve issues faster

Harness the expertise of your user community

Customers are able to send questions to your support team, your customer community or to their colleagues - or to all parties with one touch. All answers are neatly organized so that it is easy to review as well as follow up, if needed.

Works with your support software

AssetConnect seamlessly integrates with your current support software without any changes to your current support processes.

Provide support before issues arise

AssetConnect's patent pending algorithm predicts potential customer issues before they arise and provides support material, such as FAQ, help documents, videos or user manuals, proactively.

Enable picture or video based questions

With AssetConnect app, customers can ask questions with pictures or video in seconds. Just point, shoot and ask.

Live video chat with customers and field support team

AssetConnect's live video chat feature enables you to see customer issues live regardless the type of smartphone the customer uses. With live video, troubleshoot and resolve issues faster

Harness the expertise of your user community

Customers are able to send questions to your support team, your customer community or to their colleagues - or to all parties with one touch. All answers are neatly organized so that it is easy to review as well as follow up, if needed.

Works with your support software

AssetConnect seamlessly integrates with your current support software without any changes to your current support processes.

© 2016 AssetConnect, Inc. All rights reserved